What happens once you have submitted an endowment complaint

*Please note* This site is for information purposes only - we are not accepting any new cases from January 2007

The FSA (Financial Services Authority) have laid down guidelines that all regulated financial firms must abide by when dealing with complaints. Once you have dispatched your complaint letter what happens then?

The next stage can vary depending on who you are dealing with but usually compensators (the firm you have complained to) will follow the FSA guidelines which broadly stipulate that your claim must be acknowledged immediately and any investigation completed within 8 weeks.

If no decision has been made by the compensator after this time, you have the right to complain directly to the ombudsman.

It is common practice for compensators to send a questionnaire to the complainant which needs to be completed fully. The form will cover the usual points concerning about how the policy was sold, what figures and companies where involved and whether your circumstances have changed (eg: whether you have switched mortgages or moved to a repayment scheme).

Once this information is to hand, the compensator is usually in a position to finalise their enquiries.

There are however huge backlogs across the sector so be prepared for some delays during the claim process.

More endowment advice:

• Grounds for endowment complaints
• Endowment claim articles
• Endowment warning letters
• Endowment claim procedures
• How long to claim endowment misselling
• Endowment compensation
• Endowment claim success stories
• Endowment news
• Endowment policy matured below target
• Armed forces endowment sales
• Endowment problems
• Retirement endowment cases
• Specialist endowment assistance
• Hows endowment compensation calculated
• Endowment attitude to risk

 We also offer a Payment Protection Insurance (PPI) mis-selling complaints service:

• Claim back PPI
• What you should know about PPI claims
• How to make a PPI claim
• Large loan PPI claims
• PPI FAQs
• PPI history flowchart
• About our PPI claims service

Specialist wills solicitors offer free advice online - More and more people are opting for online will making as many probate solicitors offer free initial consultations.

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