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*PLEASE NOTE* This site is
for information purposes only - we are not accepting
any new cases from January 2007
The FSA (Financial Services Authority) have laid down
guidelines that all regulated financial firms must abide
by when dealing with complaints. Once you have
dispatched your complaint letter what happens then?
The next stage can vary depending on who you are
dealing with but usually compensators (the firm you have
complained to) will follow the FSA guidelines which
broadly stipulate that your claim must be acknowledged
immediately and any investigation completed within 8
weeks.
If no decision has been made by the compensator after
this time, you have the right to complain directly to
the ombudsman.
It is common practice for compensators to send a
questionnaire to the complainant which needs to be
completed fully. The form will cover the usual points
concerning about how the policy was sold, what figures
and companies where involved and whether your
circumstances have changed. (eg: whether you have
switched mortgages or moved to a repayment scheme)
Once this information is to hand, the compensator is
usually in a position to finalise their enquiries.
There are however huge backlogs across the sector so
be prepared for some delays during the claim process.
Specialist wills solicitors offer free advice online
- More and more people are opting for
online will making
as many probate solicitors offer free initial
consultations.
compensation injury claims -
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online legal advice -
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useful links -
claim for your child -
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FSA Consumer
guide
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