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Learn more about what circumstances may warrant a
complaint or alternatively a compensation claim. We will
advise you how to make your complaint and what you
should expect from the complaints process.
Complaint or Claim - What are your options?
If you have received a poor standard care following
treatment on the NHS - you may feel strongly enough to make a
complaint about your experience. You may even believe
that you should be entitled to claim compensation for
your trauma. In many cases you might be right.
The NHS Constitution gives you the right to complain.
You should make a
COMPLAINT if:
- You have received poor
service from a GP or hospital.
- If doctors or staff
have been rude and shown a lack of courtesy
- If you
have been refused treatment or thrown out of a practice
unfairly
- You have encountered longer than
expected waiting times for treatment*
- You believe a
doctor or certain staff may be a danger to the public
There are many more general
situations which may warrant a complaint, but the above
list represents the most common issues that we generally
encounter.
*Note: some situations by
their very nature, may be serious enough to warrant a
compensation claim. Delayed treatment may be one such
situation.
You should make a
COMPENSATION CLAIM
if:
- You have suffered injury or harm
as a result of negligence
- Your condition / disease
/ injury has deteriorated due to a lack of care or skill
- You have suffered "detriment" in some way because of
poor care
We can help you make a claim for
medical negligence compensation. Get in touch today for
more information about our service.
More
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The NHS Complaints procedure has undergone a
significant overhaul during 2009.
Patients now have more time to complain and the
NHS has more accountability which is a step in
the right direction:
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The NHS
Complaints procedure has undergone a significant overhaul during 2009
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To have your complaint dealt with efficiently
and properly investigated
To hear the outcome of the complaint and
investigation
You may be entitled to compensation if you have been
harmed.
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You can take your case to the Independent
Parliamentary and Health Service Ombudsman if you
are not satisfied with the NHS handling of your
complaint
You can make a claim for a Judicial Review if you
think you have been affected by an unlawful act or
decision by the NHS
More
about
the new NHS Complaints Procedures introduced in April
2009
If you make a complaint
within 12 MONTHS of the relevant event/poor
service/advice then you have the right to have your case
investigated, and be given a full and prompt response.
The NHS Constitution explains your rights when it
comes to making a complaint.
There are TWO key stages to
the complaints process:
Ask your hospital or trust for a
copy of its complaints procedure, which will explain how
to proceed. Then the process will follow two stages.
1) Firstly you should refer the
case in writing to the local medical professional or
organisation management team. This is called
local resolution, and most cases are resolved
at this stage.
2) If you're
still unhappy, you can refer the matter to the
Health Ombudsman (Independent
Parliamentary
and Health Service Ombudsman) who is independent of
the NHS and government. You can contact them directly on
0345 015 4033
Who can complain?
A complaint can be made by a patient OR someone
acting on behalf of the patient or person, with their
consent.
MEDICAL RELATED NEWS:
Kidney patient complains after
excessive wait to see a doctor - 7th July 2010
Doctors working in the UK should
speak competent English - 1st July 2010
Yorkshire ambulance response
times lag behind the rest - 25th
June 2010
Two men confront a
negligent doctor who killed their father - 22nd
June 2010
HPA could have done more to
prevent e.coli outbreak - 16th
June 2010
Hospital patients deaths down to
it's failings according to a report - 11th
June 2010
Yorkshire hospital has new approach to bowel surgery
- 8th June 2010
Hospital scheme introduced
to reduce hospital admissions - 7th June 2010
The Lorenzo project in the NHS
NPfIT development goes live - 4th June 2010
Women died after childbirth when
given the wrong drug - 20th
May 2010
The NHS is looking into a
scheme to reward people for quitting smoking - 19th
May 2010
A group of women are to sue a NHS hospital after a
surgeon performed unnecessary surgery - 13th
May 2010
Psychologists recognise
post-traumatic stress disorder in many London bomb
victims - 12th
March 2010
Report reveals ‘appalling standards of care’ - 5th
March 2010
Surgical blunder leaves baby needing catheter for life
- 5th March 2010
Safety review ordered amid fears care homes are prescribing the
elderly incorrect medicines - 8th January
2010
Young girl incorrectly diagnosed
with asthma died as the result of a throat tumour -
2nd November 2009
Woman suffered memory loss after
doctors fail to spot she had suffered a brain
haemorrhage - 19th
October 2009
NHS medical care negligence contributes to almost 6,000 deaths or serious
harm patient incidents in six months to March - 16th
October 2009
Call for FREE prescriptions in England following the
phasing out of the charges in Scotland Northern Ireland
& Wales - 5th March 2009
Back pain sufferers probably get no benefit from scans
according to US study - 9th February 2009
Call our specialists on 0800 0322210 for FREE INFORMAL ADVICE on
the merits of your case. We will then discuss how
any claim can go forward and which funding option
would be available to you.
clinical negligence US -
the
patients charter -
support and
self-help groups -
dentist compensation claims -
nhs redress scheme -
medical negligence news -
British Nation
Formulary -
GP
Notebook website -
World Health Organisation (WHO) -
British Standard [BSI] Medical equipment -
NHS Patient Safety -
Dr Foster Research -
Basildon and Thurrock Failings -
Patient Safety Failings -
Patient Safety Requirements -
NHS Tackling Hygiene -
NHS a Political Pawn -
GP & Locum out of hours failings -
Out of hours cover problems -
Out of hours complaints -
Rectifying out of hours cover
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