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The NHS Constitution

The NHS Constitution published in January 2009, sets out patient rights concerning NHS complaints. It pledges that patients have the right to:-

  • Have any complaint made dealt with efficiently and properly investigated.
     
  • Know the outcome of any investigation into the complaint.
     
  • Take the complaint to the Health Service Ombudsman if they are not happy with the way it has been dealt with by the NHS.
     
  • Make a claim for judicial review if they feel they've been directly affected by an unlawful act or decision of an NHS body.
     
  • Compensation if harmed by negligent treatment.

For matters that are taken to the Health Service Ombudsman, complainants can go directly to the Ombudsman; they don't have to go through their MP first. The Ombudsman hears complaints on alleged failures in a service provided by a health service body as well as failures of a body to provide a service which it was the function of the body to provide.

Winston Solicitors LLP is a limited liability partnership registered in England and Wales with registered number OC337380. Our VAT registration number is 809184027. The firm's registered office is at 112 Street Lane Leeds LS8 2AL. A list of members of the LLP is displayed at the registered office address. Winston Solicitors LLP is regulated by the Solicitors Regulation Authority, with SRA number 495024. More details about how you can access the Authority's rules can be found on their website.