15th December 2006

Patientline - a firm that provides phone services across many of the UKs hospitals intends to increase the cost of calls by 160%. In a move that is certain to cause controversy, calls made by NHS patients through Patientline phones will rise in cost from 10p per minute to 26p. The company has revealed that the huge cost of upgrading their IT system has led to the inevitable pricing increase because there is no other way to recoup lost profit.   This is not the first time the company as courted controversy and been the subject of patient complaints.

They were investigated by Ofcom the regulator in 2005 but were cleared of any wrongdoing.   If you wish to make an enquiry about medical negligence or a hospital complaint please speak to one of our lawyers today.

Call 0800 0322210 - or if preferred contact our discreet online chat line.

How the National Health Service (NHS) began

The founding of the National Health Service(NHS)

The National Institute for Health and Clinical Excellence (NICE)

• The origins of NICE
• The NHS  role of NICE
• NHS postcode lottery
• Decisions makers at NICE
• Drugs denied by NICE
• Critics of NICE
• Assessment of NICE

The National Programme for IT (NPfIT)

• NPfIT origins
• NPfIT project
• Critics of the NPfIT
• The future of the NPfIT