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Endowment claims - how long do they take to conclude?

Complaints procedures and the timeframes involved

*Please note* This site is for information purposes only - we are not accepting any new cases from January 2007

Once you decide to make your complaint, how long does the process take?

The FSA (Financial Services Authority) have laid down general guidelines regarding the timeframes for handling complaints.

Essentially, the compensator (in other words the firm to whom you have made your complaint) must investigate your complaint and communicate their decision within 8 weeks.

In today's environment with more and more claims being made, backlogs have caused major problems for many of the large compensators.

Delays have ensued and in some cases complaints have been taking up to 6 or 8 months to conclude.

When the compensator is a small firm (for example an Independent Financial Adviser) more delays or complications can arise because many firms do not have the infrastructure, training or capacity to handle complaints.

There are a few interesting sites below where you can find out more about endowment complaints:

Or read our additional pages here:

Read more about endowments and real life case studies on the official FOS - Financial Ombudsmans official site.

 We also offer a Payment Protection Insurance (PPI) mis-selling complaints service:

Mis-sold Payment Protection Insurance (PPI) claims:

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