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Endowment claims - how long do they take to conclude?
Complaints procedures and the timeframes involved
*Please note* This site is for information purposes only - we are not accepting any new cases from January 2007
Once you decide to make your complaint, how long does the process take?
The FSA (Financial Services Authority) have laid down general guidelines regarding the timeframes for handling complaints.
Essentially, the compensator (in other words the firm to whom you have made your complaint) must investigate your complaint and communicate their decision within 8 weeks.
In today's environment with more and more claims being made, backlogs have caused major problems for many of the large compensators.
Delays have ensued and in some cases complaints have been taking up to 6 or 8 months to conclude.
When the compensator is a small firm (for example an Independent Financial Adviser) more delays or complications can arise because many firms do not have the infrastructure, training or capacity to handle complaints.
There are a few interesting sites below where you can find out more about endowment complaints:
Or read our additional pages here:
- Grounds for complaint (more detail)
- Endowment claim advice UK
- Endowment claim articles
- Endowment warning letters
- Endowment claim procedures
- Endowment compensation
- Endowment claim success stories
- Endowment news
Read more about endowments and real life case studies on the official FOS - Financial Ombudsmans official site.
We also offer a Payment Protection Insurance (PPI) mis-selling complaints service:
- PPI claims solicitors
- What you need to know about PPI claims
- How to make a PPI claim
- PPI complaints on large loans
- PPI FAQs
- PPI events flowchart
- About our PPI claims service
Mis-sold Payment Protection Insurance (PPI) claims:
Compensation injury claims - personal injury claims - accident claims - criminal injuries compensation - Law Society of England & Wales - industrial injury -legal news - accident compensation - dog bite claims - manual handling regulations - clinical negligence - online legal advice - dental claims - claim for your child - personal accidents
