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The Claims Code was devised by the Association of
British Insurers and sets out the standard of service
you can expect from an insurer when making a claim.
The Code which was introduced in 2001 applies to all
types of general insurance such as Motor, Household,
Payment Protection, travel and Medical / Health
insurance
GENERAL PRINCIPLES OF THE CLAIMS
CODE
At all stages you can expect that insurance companies will:
Respond promptly, explain what will happen during your claim and what you
will be expected to do.
Provide reasonable guidance to help you make the claim.
Consider and handle your claim promptly and keep you informed about
progress.
Tell you if they cannot deal with any part of the claim and explain fully
the reasons why.
Settle your claim promptly once they have agreed to do so.
Handle all claims fairly and promptly.
The Code has been criticised by some observers as not going far enough in
reigning in difficult insurers. However there has been a sea change in
recent years with insurers now more aware of the bad publicity that can
arise from poor claims management. The ultra competitive market means that
standards have been raised and that can only be a positive for the consumer.
Read more about
the Code
and the ABI.
REMEMBER - If you
have any problems with an insurance Company - you may contact the
Financial Ombudsman
service to lodge a complaint.
For advice on
car crash claims - call our FREE legal careline now on
0800 0322210.
We can also help with whiplash
injury compensation cases on a No win No fee basis.
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